His technicians are trained regularly to ask questions others may not. “We don’t want to treat a symptom when we can provide a cure,” he said. Technicians use an extensive diagnostic process then translate the findings in simple, layman terms to the customer. “We always include consideration of efficiencies, payback, and more in our suggestions,” Mr. Sodano noted. “Our team consists of the most NATE- Excellence certified technicians in the area. We hold weekly training and education sessions to discuss process procedures and code changes.”

Dependable Service has been a leader in the local plumbing industry for a long while. “We’ve always worked hand-in-hand with and alongside HVAC contractors, so offering HVAC services is not new for us as a company. It’s something we’ve made the decision to focus upon. Now one phone call solves all the problems,” according to Dave.

HOAs and property management companies who partner with Dependable Service Plumbing and Air have the option to become a Loyalty Customer. “That provides 10% off our standard rate and they will never pay overtime. Loyalty Customers also receive priority booking and two years of warranty over the typical 90-120 days.” A quality HVAC/Plumbing company who is dependable and knowledgeable is a must-have for our region, especially through all of the busy season. Dependable Service Plumbing and Air’s contact number is a great one to tuck away for those unexpected emergencies that always come at the worst time.  

Plumbing Service Manager, Joe Anderson ( left ) & HVAC Service Manager, Mike Harbula ( right )

According to Joe Anderson, Plumbing Service Manager, household plumbing problems are often caused by poor water quality. “We take a great deal of pride as one of the only companies who offer a maintenance free, whole house filtration system that produces one million gallons of bottled quality water before needing serviced.” In typical homes, that would take about ten years and can change a family’s life. “Our system conditions the water by removing the chlorine and ammonia, coats the home’s water pipes on the inside, and extends the life of appliances. With the whole house system, owners and managers do not need to annually flush tankless water heaters.

Other trends the company has noticed on the plumbing side of the business are low-flow fixtures (shower heads, faucets, toilets, etc.) that conserve our natural resources by using less water per minute. Additionally, the tankless water heaters have been a big request over the past year. “The on-demand units offer an endless supply of hot water that is 98% efficient with gas,” Joe said. They also offer recirculating capabilities so the bathroom in the very back of the house can get almost instant hot water within 5-15 seconds which saves in overall consumption. Mr. Anderson also noted many insurance companies are now requiring whole house automatic water shut-offs due to the recent floods. “These are Bluetooth capable and can be controlled from anywhere.”

As far as some noted trends, the company has noticed people are becoming more aware and concerned with indoor air quality. The quality of the air has a direct impact on the health of the people living in that home and also affects the health of the home. “We connect an air filtration system that connects to the air handler and treats the air by killing viruses, mold, bacteria, and eliminating particles. A traditional filter only catches so much,” HVAC Service Manager Mike Harbula explained. The company also has a great approach to duct cleaning. “We do not just blow out the ducts. We use a machine with a rotating soft brush vacuum at the head with a hepa filter.” This provides a much more thorough and efficient cleaning process.

Energy efficiency concerns are trending now. Using green technologies to save money and the environment are considered much more now than used to be the case. Dependable Service Plumbing and Air offers four different levels of SEER-rated units: 14, 15, 17, and 20. “A higher SEER-rated unit can save up to 50% of heating and cooling costs,” Mike noted. Of course, Wi-Fi-controlled thermostats with alerts and indicators can be operated from anywhere in the world, adding more efficiency and more savings in energy costs.

From running gas lines, to plumbing and HVAC services, Dependable Service Plumbing & Air can service commercial, residential, and new construction projects. They believe in doing what is right for their customers, and consider their name their promise. They are located in Pawley’s Island and provide service from Little River to Georgetown.

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