Listening to and understanding needs was important to Ann and Gary Lebsack as well. They came to know Joe Lesko through their friends who had switched builders. Ann said that Joe spent time with them on the phone (they were living in Nevada) before meeting him around Christmas. Ann recalled, “Joe, and even Jeff the owner, spent a lot of time with us, getting to know what we would like in a house, talking to us about neighborhoods, available lots, and the area.” Gary added, “Before we even signed a contract they spent time with us, they were very helpful.” The couple saw sites on satellite and in person, discussed whether the house would sit well on a lot, and worked through other details with Joe and his colleagues. Ann added, “They gave us their expert opinion on what it’s like to build in this area.”
The Lebsacks visited many neighborhoods and kept going back to Wild Wing Plantation. Along the way they changed their mind on the house plan after seeing a Nations Home II in Pine Lakes, which became their base plan. The couple has since moved from Las Vegas, and they broke ground in April. Ann said, “We’re to the point that a lot is going on all of a sudden, so things are moving right along.” They recently went to a homeowners’ party in Wild Wing Plantation where soon-to-be-neighbors asked who was building their home. Ann said people responded, “‘Oh, you’ll be happy with it!’ Everybody we talk to is happy with their [Nations] home.” The Lebsacks are projected to be in their home in August. Before long they’ll be taking up golf at the community course, “That’s on the bucket list,” Gary said.
Among satisfied clients are Grande Dunes homeowners Andi and Jerry Crews, and Ann and Gary Lebsack, who are building in Wild Wing Plantation. The Crews and Lebsacks do not know each other, though they coincidently came to Nations Homes II in much the same manner. The Crews had begun the process with another custom home builder, and due to a bad experience with a home representative they quickly walked away. The Lebsacks knew another couple who also turned to Nations Homes II after walking away from their original builder. In both cases the couples liked what they saw in terms of models and value. They especially appreciated features that are standard with Nations Homes II, but would cost extra with other builders.
Andi Crews said they met Kevin Surdyke, VP of Sales and Marketing at the Grande Dunes.“We just kind of clicked with him. We not only liked what we saw in the Nations model, but we liked what we heard from Kevin.” Andi added, “We just got such a good feeling through Kevin, and he was representative of what Nations Homes stood for.” They built in the Capri section of Grande Dunes, which they love for community amenities, the location, and the seclusion of their lot. When asked why others should consider using Nations Homes II as their builder, Andi said, “I think they were very professional. They listened to what we wanted, which was extremely important to us.” Jerry echoed that and added, “One of the things I said to all of them is that when I call you, I want you to call me back. I don’t care about all the other problems you have. And every time I called, they called me back.” The greatest joy about the experience was, “Finally getting in here and enjoying the fruits of our labors,” said Andi. Their Grande Dunes home was built in less than 8 months. During that time the Crews were able to compare their experience with that of a daughter who was building with a luxury custom builder in Philadelphia. The experiences were very different. Their daughter did not get the same standard features from her builder, “Or the courtesy” interjected Jerry. Kevin Surdyke said, “Our goal is to exceed our customers’ expectations at every opportunity.” They met that objective with the Crews. Andi said,“Nations was so willing to work with us. They wanted us to be happy.”
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