Revive Air is a technician-owned mechanical contractor company offering the highest quality work backed up by a two-year labor warranty and guided by the 3 R’s: Repair, Replace, Revive; it’s in that order for a reason. At Revive Air, which services residential homes, vacation homes, property rentals, and new construction, customers get what they need, and only what they need, in an efficient and professional manner.
It took just a few years in the Grand Strand area for DeLuca to learn that the HVAC world gets a bit crazy in the summer especially when you add tourism to the mix, but, he reasoned, that is no reason for a company to relax its standards.
“Sometimes in what I call our Super Bowl season — the heat of the summer — money’s just thrown around and nobody stops to think about what stuff costs, or why they’re being charged things; they just want to be comfortable. They might be paying $2,000-$3,000 to stay at a rental vacation house for a week, and they want it fixed immediately no matter what it costs.”
DeLuca imagined a different way for a company to operate.
“I saw a need for an open, honest, transparent company that looks out more for their customer than their bottom line,” said DeLuca. “Revive Air was formed because I felt like customer service was dead in America. The company was born with the purpose to bring back customer service, revive customer service, and give someone a service that you’d be proud to share.”
DeLuca is selective in his hiring and continually reminds his technicians of the company’s standards.
“I want them to look at every job as if it’s going to be on display for everyone to see, which it is,” said DeLuca. “Your fingerprint’s on it, and if you ever leave a job and say, ‘I could have done that better,’ turn around and go do it better.”
Customers can obtain any HVAC equipment from any company, DeLuca said. The most essential factor in the process is the installation and service.
“I always tell people, ‘We’re not selling a product, we are a service.’ First and foremost, we’re a service company,” said DeLuca. “Ninety-five percent of the issues in our industry are not with the air conditioner or the equipment; it’s the way the equipment was installed.”
Revive Air is a Rheem Pro Partner, meaning the company is a factory authorized Rheem dealer and each technician is Rheem certified.
“That means, we know our way around a Rheem product,” which includes a vast line of products including pool heaters, water heaters, air conditioners, heat pumps and furnaces, “and we have their support behind everything we install,” DeLuca said.
With breath of knowledge and stellar level of service, Revive Air technicians often develop repeat customers.
“We can wrap our hands around that house,” said DeLuca. “We might come out to do an a/c service call, then go the next week and fix a toilet, and then go back and change out a water heater.”
At Revive Air, a customer will never have to leave a phone message.
“We have 24/7 emergency service. We don’t care if it’s 2 in the morning; you’re going to speak to a real live human being, and we typically respond within an hour,” said DeLuca.
So when your HVAC system, or your patience, starts losing steam, reach out to Revive Air for a feeling of revival.
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